Free shipping on all memorial keepsakes (see details)
Call us at 1-888-99-GGLASS
 

Gratefully Answered Questions

Creation

Ordering

  • Do you accept custom orders?
    • Yes! We have commissioned a variety of custom memorial pieces. Please contact us and we can discuss your commission.
  • I am interested in placing an order, but I do not want to handle the cremation ashes myself.
    • Not a problem. We work with a large network of funeral homes throughout the country. You can contact us directly, and we will point you in the direction of a local funeral home that can help to facilitate your order.

  • What is your return policy?
    • Due to the custom nature of our work, all sales are final. That said, we proudly stand behind the craftsmenship of our work and if you are not pleased with your Grateful Glass keepsake for any reason at all, we will do our absolute best to satisfy your expectations.

      Please be aware that because our keepsakes are entirely handcrafted slight variations in color, look, and finish may exist. This is simply the nature of handmade jewelry. 

Shipping

  • How does shipping work?
    • Shipping is a 3 step process. First, we ship you a collection kit that will allow you to safely and securely send us a small amount of ashes. Next, you ship the completed collection kit back to our studio. Finally, we ship the finished keepsake along with any unused ashes back to you. All shipments include tracking and insurance.

  • How long will it take to receive my memorial keepsake?
    • From the time we receive your collection kit at our studio, it typically between 2-4 weeks to craft and then ship your Grateful Glass keepsake. 

  • I cannot wait 2-4 week to receive my order. Do you offer expedited delivery options?
    • Yes, but it depends somewhat on our current order queue at the time. Please feel free to contact us for further information.

  • How do you package and ship orders?
    • All memorial keepsakes are packaged with extreme care. Our Grateful Glass boxes are extremely durable and inset with protective foam inserts to hold all contents firmly in place. Each box is then individually bubble wrapped and then placed within an "indestructo" shipping carton.

      We ship all keepsakes insured via USPS Priority Mail Express, the safest and only legal method for shipping cremation ashes.  Tracking information is provided for all orders. A signature will be required to recieve your finished keepsake. 

  • How much does shipping cost?
    • All shipping costs TO YOU are included in your purchase price. This includes the shipping of a Grateful Glass “collection kit” to safely and securely mail us a small amount of ashes as well as the shipment of your finished keepsake. These included shipments represent a $45 value.

      Shipment of your completed collection kit back to Grateful Glass is at your expense. Typically, the return shipment will cost on average between $20-30. Your return shipment must be sent via USPS Priority Mail Express, the most secure method for shipping cremation ashes.

       

  • Do you ship internationally?
    • Yes, please contact us directly for more information about international shipments as our ordering process is slightly different than domestic orders. Certain restrictions may apply depending on your country of residence. 

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