Verified Reviews

Based on 171 reviews
99%
(170)
1%
(1)
0%
(0)
0%
(0)
0%
(0)
Truly a Beautiful Keepsake

I have recently lost my 17.5 year old beloved Pomeranian, Bandit, and through my online search for a memorable keepsake I came across Grateful Glass. The ordering and collection of ashes process was seamless, and all communication with Matt was stellar! He answered all questions that I had in short periods of time and kept me in the loop every step of the process. That being said, once I received the actual finished piece, no words can describe the beauty of it in person, pictures don’t even do the justice that it deserves, and knowing that I have such a wonderful keepsake to wear for a lifetime means everything. Thank you Matt for the amazing work that you do!

Kuma

I want to thank Grateful Glass for not only the quality of their work but also for the sincereness of the care they take with our loved ones remains. My wife loves the fact that she can have Kuma next to her heart at all times.
Thank you Grateful Glass staff
LeRoy

Beautiful momento

The piece that Matt made as a memorial is breathtakingly beautiful. It catches the sun in unpredictable ways and almost changes colors in different lights. It's comforting and striking all at once. It's like it's showing just a little of the beauty of the souls it is representing. I really appreciate this gift.

B
The Forever Pendant
Beverly S.
Lovely

Thank you so much for the love and care you put into my pendant. I'm impressed with how carefully it was packaged and shipped. This jewelry is a beautiful way to honor my husband's memory.

M
The Blessed Pendant
Mallory L.
Amazing

Ordered this necklace for my Mother so she could have my Dad close to her heart. She picked it out so I ordered it, no questions asked. At first I was iffy because I thought the price was too high and I assumed the necklace would be too bulky and heavy for her to wear daily (she’s a home health nurse). After receiving the necklace I was in awe! I was so very wrong. The quality was top notch, it was far from heavy & the color of the glass was beautiful! Definitely would recommend Grateful Glass to anyone who wants a very well made keep sake for their loved ones ashes. The communication between the customer & the company is pretty great too!

Tuk Brodeur

Matt,
I wanted to take a moment to send my complete gratitude for the absolutely gorgeous and priceless heart ♥️Pendant that you created. We lost our most special big chocolate lab “Tuk” in July and my husband ordered the pendant from you, Grateful Glass, after hearing about your company from a friend. We were just devastated that we had to say goodbye to Tuk but yet so grateful to now have this pendant which holds some of his remains FUREVER. Thank you for offering such a beautiful keepsake!
The process was easy and done with such care, love and compassion. The final product came very timely and both my husband and I were just in awe. It simply is a priceless gift. Total gratitude!
Warmly,
Susan & Neil Brodeur

Grate communication Very happy

Matt took time to call me to discuss my daughters request and sent pictures seeing if she liked the result. My daughter and Matt both agreed on an original example over her request. She is very happy. I’ll post pictures when the final settings are done with Matt’s creations for my daughters.

Gives me comfort

I love it, Mojo, my soul dog is with me always……

Grateful for Grateful Glass

My pendent is beautiful and I have received so many compliments. To have this and wear it daily is a great comfort to me.
The company is a dream to do business with. The directions and process are organized and simple to follow. The communication throughout the process is perfection personified.
Thank you for making this possible.

Brandi Davis

Thank you, so much for making my keepsake. It is absolutely stunning. You customer service was the best I've ever experienced ever, thank you again and God Bless y'all.

A beautiful tribute

The ordering process was simple. Grateful Glass makes mailing in the remains as easy as possible on you. For me the Post Office was the worst part of this transaction, but that's normal for my city. Turn-around for me was less than the stated 30 days. I am hoping not to need another such tribute in my lifetime, but if I do I will absolutely return to Grateful Glass.
The packaging is tasteful, but I did not think to get a picture of that. If it were a gift, I would not feel the need to re-package this.
I selected the Perpetual Pendant in the Petite (3/4) size in color Amber Purple. The remains I sent in were a mixture of powder and more substantial pieces. It looks like they made certain to get the more powdery material. I provided my own chain, but the cord option they have is decent.
I did not contact the seller until after I received my Perpetual Pendant to ask if there were any special care items I needed to know. The response was swift and thorough.
All around good experience. I am pleased with my choice to come here. It took me 5 years to settle on a tribute before I could bring myself to open the urn, and I have no regrets on my selection.
I took some pictures of the pendant on white, turquoise and yellow backdrops, as well as a picture of the back of the pendant, because it was something I was curious about pre-purchase but did not ask.

Nice Product, Great Services

After submitting my order, I received timely collection kits from Grateful Glass, along with all those email confirmation. The Pendant arrived in only two weeks. Exactly what I expected, except not as bright as the picture.

The staffs in Grateful Glass are sensitive and sincere, which is crucial in such circumstance. I am very satisfied with their service, will recommend to anyone.

P
The Perpetual Pendant
Paulette P.

I received a truly lovely piece created by Grateful Glass. The pendant contains remains of 3 of my beloved dogs. I will cherish it forever and hold it close to my heart. ..

Beautiful

I originally ordered from Grateful Glass about 8 years ago, recently I lost another loved one and ordered a second perpetual pendant in another color. This one was just as gorgeous as the first and I couldn't be any happier. Thank you Matt.

C
The Perpetual Pendant
Christine B.
Beautiful

Thoughtful

B
The Perpetual Pendant
BRITTANY P.
Above and Beyond

I cannot say enough about how truly wonderful working with Matt was at the absolute hardest time in my life. He went above and beyond to create a special custom piece for me, based on something very specific I was looking for. I'm thrilled with the result and will treasure my pendant for the rest of my life. Thank you, Matt.

T
The Memory Stone
Tyler M.

The Memory Stone

First time buyer

Grateful glass kept me updated very frequently from the beginning of my purchase and this made me feel very very comfortable and confident in giving them the ashes they needed to make a beautiful peice that i will get to cherish. Delivery was a lot faster than what was stated so that was a big bonus. My ashes and necklace peice were very carefully packaged with a lot of padding so there was no worry for me. They did an amazing job with my peice and with their customer support and customer satisfaction. Will definitely purchase more peices in the future.

S
The Forever Pendant
Sabrina G.

The Forever Pendant

Beautiful and amazingly special

Thank you so much for what you do. My pendant is absolutely beautiful. I wear it every day. And it makes me feel closer to my girl. And I so very much appreciate the respect you show in every aspect of what you do. It means everything.

K
The Perpetual Pendant
Kimberly Y.
Repeat buyer

This is the second pendant I have purchased containing my husband's ashes; I bought one for myself in 2018, shortly after he passed away and bought another this year for my mother-in-law. It is every bit as beautiful and special as my original pendant and I am sure she us going to love it.

A special Christmas present

We said goodbye to 13 yr our black lab Clyde back in November. My husband was incredibly close to him and took it very hard. While speaking with the folks at our local pet passages I noticed her beautiful necklace and that is when she told me about Matt! She set aside a small amount of ashes for me but I still did not know exactly what I wanted. I called Matt and spoke with him live! We decided on a key ring as my husband is not a jewelry kind of guy. It was an incredible experience working with Matt and the key ring came in plenty of time for Christmas! It is beautiful! The packaging itself was impressive but when I opened the box I could not have been more pleased! I would highly recommend working with Matt if you have lost a loved one... his communication and professionalism were above and beyond! I can’t wait to give my husband his present on Christmas.. I know he will treasure it!

Perfect

I purchased the 1” pendant for my daughter, made from my father’s (her Papa’s) ashes. Matt made the entire experience, from our first email to delivery, highly personal. He treated me like his own family member. This kind of personal service is way above the norm! My mother has been on the fence about having a piece of jewelry made from my father’s ashes, but after seeing my daughters, she is also going to have one made. I cannot thank you enough Matt!

Always with me

My Eternal Love Pendant containing bits of our beautiful Kelpie, Abby, arrived last week. Black like her coat with her ashes representing the white tuft on her chest, as soon as I put it on I had a sense of peace I haven't experienced since we lost her. Thank you, Matt, for your care and concern in crafting this most precious memorial for me. When I go for a walk, my Abby can always be with me.

More than I expected

The charm is as advertised, only more beautiful than I expected. I cried when I saw Reagan’s ashes encased in stunning green glass for my daughter Jade. They were best friends. Matt’s customer service is beyond anything you get in today’s fast paced world, where everyone is a number or transaction. We had a glitch where I wasn’t available to take delivery. Matt followed up with me, contacted the post office, and gave me the steps to ensure I received my package. Touched beyond belief! This wasn’t even for me. Thank you Matt!

★ Verified Reviews

Let customers speak for us

171 reviews
99%
(170)
1%
(1)
0%
(0)
0%
(0)
0%
(0)
Truly a Beautiful Keepsake

I have recently lost my 17.5 year old beloved Pomeranian, Bandit, and through my online search for a memorable keepsake I came across Grateful Glass. The ordering and collection of ashes process was seamless, and all communication with Matt was stellar! He answered all questions that I had in short periods of time and kept me in the loop every step of the process. That being said, once I received the actual finished piece, no words can describe the beauty of it in person, pictures don’t even do the justice that it deserves, and knowing that I have such a wonderful keepsake to wear for a lifetime means everything. Thank you Matt for the amazing work that you do!

Kuma

I want to thank Grateful Glass for not only the quality of their work but also for the sincereness of the care they take with our loved ones remains. My wife loves the fact that she can have Kuma next to her heart at all times.
Thank you Grateful Glass staff
LeRoy

Beautiful momento

The piece that Matt made as a memorial is breathtakingly beautiful. It catches the sun in unpredictable ways and almost changes colors in different lights. It's comforting and striking all at once. It's like it's showing just a little of the beauty of the souls it is representing. I really appreciate this gift.

B
The Forever Pendant
Beverly S.
Lovely

Thank you so much for the love and care you put into my pendant. I'm impressed with how carefully it was packaged and shipped. This jewelry is a beautiful way to honor my husband's memory.

M
The Blessed Pendant
Mallory L.
Amazing

Ordered this necklace for my Mother so she could have my Dad close to her heart. She picked it out so I ordered it, no questions asked. At first I was iffy because I thought the price was too high and I assumed the necklace would be too bulky and heavy for her to wear daily (she’s a home health nurse). After receiving the necklace I was in awe! I was so very wrong. The quality was top notch, it was far from heavy & the color of the glass was beautiful! Definitely would recommend Grateful Glass to anyone who wants a very well made keep sake for their loved ones ashes. The communication between the customer & the company is pretty great too!