Thank you, so much for making my keepsake. It is absolutely stunning. You customer service was the best I've ever experienced ever, thank you again and God Bless y'all.
The ordering process was simple. Grateful Glass makes mailing in the remains as easy as possible on you. For me the Post Office was the worst part of this transaction, but that's normal for my city. Turn-around for me was less than the stated 30 days. I am hoping not to need another such tribute in my lifetime, but if I do I will absolutely return to Grateful Glass.
The packaging is tasteful, but I did not think to get a picture of that. If it were a gift, I would not feel the need to re-package this.
I selected the Perpetual Pendant in the Petite (3/4) size in color Amber Purple. The remains I sent in were a mixture of powder and more substantial pieces. It looks like they made certain to get the more powdery material. I provided my own chain, but the cord option they have is decent.
I did not contact the seller until after I received my Perpetual Pendant to ask if there were any special care items I needed to know. The response was swift and thorough.
All around good experience. I am pleased with my choice to come here. It took me 5 years to settle on a tribute before I could bring myself to open the urn, and I have no regrets on my selection.
I took some pictures of the pendant on white, turquoise and yellow backdrops, as well as a picture of the back of the pendant, because it was something I was curious about pre-purchase but did not ask.
After submitting my order, I received timely collection kits from Grateful Glass, along with all those email confirmation. The Pendant arrived in only two weeks. Exactly what I expected, except not as bright as the picture.
The staffs in Grateful Glass are sensitive and sincere, which is crucial in such circumstance. I am very satisfied with their service, will recommend to anyone.
I received a truly lovely piece created by Grateful Glass. The pendant contains remains of 3 of my beloved dogs. I will cherish it forever and hold it close to my heart. ..
I originally ordered from Grateful Glass about 8 years ago, recently I lost another loved one and ordered a second perpetual pendant in another color. This one was just as gorgeous as the first and I couldn't be any happier. Thank you Matt.
I cannot say enough about how truly wonderful working with Matt was at the absolute hardest time in my life. He went above and beyond to create a special custom piece for me, based on something very specific I was looking for. I'm thrilled with the result and will treasure my pendant for the rest of my life. Thank you, Matt.
The Memory Stone
Grateful glass kept me updated very frequently from the beginning of my purchase and this made me feel very very comfortable and confident in giving them the ashes they needed to make a beautiful peice that i will get to cherish. Delivery was a lot faster than what was stated so that was a big bonus. My ashes and necklace peice were very carefully packaged with a lot of padding so there was no worry for me. They did an amazing job with my peice and with their customer support and customer satisfaction. Will definitely purchase more peices in the future.
The Forever Pendant
Thank you so much for what you do. My pendant is absolutely beautiful. I wear it every day. And it makes me feel closer to my girl. And I so very much appreciate the respect you show in every aspect of what you do. It means everything.
This is the second pendant I have purchased containing my husband's ashes; I bought one for myself in 2018, shortly after he passed away and bought another this year for my mother-in-law. It is every bit as beautiful and special as my original pendant and I am sure she us going to love it.
We said goodbye to 13 yr our black lab Clyde back in November. My husband was incredibly close to him and took it very hard. While speaking with the folks at our local pet passages I noticed her beautiful necklace and that is when she told me about Matt! She set aside a small amount of ashes for me but I still did not know exactly what I wanted. I called Matt and spoke with him live! We decided on a key ring as my husband is not a jewelry kind of guy. It was an incredible experience working with Matt and the key ring came in plenty of time for Christmas! It is beautiful! The packaging itself was impressive but when I opened the box I could not have been more pleased! I would highly recommend working with Matt if you have lost a loved one... his communication and professionalism were above and beyond! I can’t wait to give my husband his present on Christmas.. I know he will treasure it!
I purchased the 1” pendant for my daughter, made from my father’s (her Papa’s) ashes. Matt made the entire experience, from our first email to delivery, highly personal. He treated me like his own family member. This kind of personal service is way above the norm! My mother has been on the fence about having a piece of jewelry made from my father’s ashes, but after seeing my daughters, she is also going to have one made. I cannot thank you enough Matt!
My Eternal Love Pendant containing bits of our beautiful Kelpie, Abby, arrived last week. Black like her coat with her ashes representing the white tuft on her chest, as soon as I put it on I had a sense of peace I haven't experienced since we lost her. Thank you, Matt, for your care and concern in crafting this most precious memorial for me. When I go for a walk, my Abby can always be with me.
The charm is as advertised, only more beautiful than I expected. I cried when I saw Reagan’s ashes encased in stunning green glass for my daughter Jade. They were best friends. Matt’s customer service is beyond anything you get in today’s fast paced world, where everyone is a number or transaction. We had a glitch where I wasn’t available to take delivery. Matt followed up with me, contacted the post office, and gave me the steps to ensure I received my package. Touched beyond belief! This wasn’t even for me. Thank you Matt!
FROM THE BEGINNING, YOU WERE PROMPT TO RESPOND, PROFESSIONAL AND ATTENTIVE. ALL 3 PIECES (PENDANTS AND ORB) ARE BEAUTIFUL! THANK YOU.
I am so thankful I found Matt online. I am pleased more than words can express. I wanted to keep some of my dear mother's ashes and gift them to family. I ordered 4 Perpetual Pendants. Matt worked with me to use a color that wasn't in his typical offering. He went above and beyond in every way. The pendants are gorgeous! The process of receiving and delivering the ashes was easy and meaningful with the collection kit Matt sent. Not only did Matt promptly respond to emails, he did so with kindness and respect. When my loved ones opened their Grateful Glass boxes and saw the pendants, the combination of tears and smiles told the story. Matt, thank you for helping us heal our broken hearts.
VERY NICE AND PROFESSIONAL PEOPLE TO DEAL WITH.
The turn around time on this was only about a week and was a lovely surprise when I was expecting to wait 6-8. The entire process is very professional and very straightforward and really minimized the emotional stress associated with gathering the small sample of ashes and sending them out. The actual product is stunning and I know I'll be cherishing it forever. I couldn't be more happy!
Absolutely LOVE the pendant!! So special and made with so much care! Definitely will recommend Grateful Glass!
We could not be more pleased with our experience. Matthew was prompt and thorough with answering all of our questions throughout this process. Even with the country in quarantine, he made sure his delivery methods were safe. We are very happy with our necklaces and would recommend Grateful Glass to everyone.
After the loss of our family dog, Parker, my mom and I wanted something to remember him by that we would actually use. The idea of jewelry was brought up and when we started to look into the options, Grateful Glass stood out among the others. The whole process was easy and smooth, from ordering the necklaces to sending in the collection, and finally getting the piece of Parker to wear. With everything going on right now, my mom has been the original person scheduled to receive the necklaces, but with her then being called in to work during these times, we emailed to see if the finished necklaces could be shipped to me instead. Matt got back to us right away and switched the address in time with no problem. We ordered the Amber Purple and Imperial Onyx and they both came out beautiful. This is a great way to keep loved ones close to your heart.
A death of a loved one is never easy, but I’m so happy with how my pendent turned out. It’s a beautiful reminder of my sweet baby girl that left us too soon. On top of the awesome pendant, I appreciate the care of the packaging and the communication about the steps in the process. I couldn’t ask for a better experience with such a sensitive and emotional token of remembrance.
For years my dad when always send me websites to places that could turn ashes into stone. I did not like the thought of not being able to see the ashes. Then I saw ashes could be placed into glass and I thought that was a better option. I did not think I would need this for a long time however my father passed away a month ago from flu pneumonia. I found grateful glass online and knew this was what I need to honor my father. Matt has been amazing and his work is beautiful. My pendent is unique and I can see the ashes throughout. I decided on the Amber and purple to represent the Amber for his life and purple for his eternal rest. I am forever grateful to have a piece of my beloved daddy with me always!