I purchased the 1” pendant for my daughter, made from my father’s (her Papa’s) ashes. Matt made the entire experience, from our first email to delivery, highly personal. He treated me like his own family member. This kind of personal service is way above the norm! My mother has been on the fence about having a piece of jewelry made from my father’s ashes, but after seeing my daughters, she is also going to have one made. I cannot thank you enough Matt!
My Eternal Love Pendant containing bits of our beautiful Kelpie, Abby, arrived last week. Black like her coat with her ashes representing the white tuft on her chest, as soon as I put it on I had a sense of peace I haven't experienced since we lost her. Thank you, Matt, for your care and concern in crafting this most precious memorial for me. When I go for a walk, my Abby can always be with me.
The charm is as advertised, only more beautiful than I expected. I cried when I saw Reagan’s ashes encased in stunning green glass for my daughter Jade. They were best friends. Matt’s customer service is beyond anything you get in today’s fast paced world, where everyone is a number or transaction. We had a glitch where I wasn’t available to take delivery. Matt followed up with me, contacted the post office, and gave me the steps to ensure I received my package. Touched beyond belief! This wasn’t even for me. Thank you Matt!
FROM THE BEGINNING, YOU WERE PROMPT TO RESPOND, PROFESSIONAL AND ATTENTIVE. ALL 3 PIECES (PENDANTS AND ORB) ARE BEAUTIFUL! THANK YOU.
I am so thankful I found Matt online. I am pleased more than words can express. I wanted to keep some of my dear mother's ashes and gift them to family. I ordered 4 Perpetual Pendants. Matt worked with me to use a color that wasn't in his typical offering. He went above and beyond in every way. The pendants are gorgeous! The process of receiving and delivering the ashes was easy and meaningful with the collection kit Matt sent. Not only did Matt promptly respond to emails, he did so with kindness and respect. When my loved ones opened their Grateful Glass boxes and saw the pendants, the combination of tears and smiles told the story. Matt, thank you for helping us heal our broken hearts.