Thank you, so much for making my keepsake. It is absolutely stunning. You customer service was the best I've ever experienced ever, thank you again and God Bless y'all.
The ordering process was simple. Grateful Glass makes mailing in the remains as easy as possible on you. For me the Post Office was the worst part of this transaction, but that's normal for my city. Turn-around for me was less than the stated 30 days. I am hoping not to need another such tribute in my lifetime, but if I do I will absolutely return to Grateful Glass.
The packaging is tasteful, but I did not think to get a picture of that. If it were a gift, I would not feel the need to re-package this.
I selected the Perpetual Pendant in the Petite (3/4) size in color Amber Purple. The remains I sent in were a mixture of powder and more substantial pieces. It looks like they made certain to get the more powdery material. I provided my own chain, but the cord option they have is decent.
I did not contact the seller until after I received my Perpetual Pendant to ask if there were any special care items I needed to know. The response was swift and thorough.
All around good experience. I am pleased with my choice to come here. It took me 5 years to settle on a tribute before I could bring myself to open the urn, and I have no regrets on my selection.
I took some pictures of the pendant on white, turquoise and yellow backdrops, as well as a picture of the back of the pendant, because it was something I was curious about pre-purchase but did not ask.
After submitting my order, I received timely collection kits from Grateful Glass, along with all those email confirmation. The Pendant arrived in only two weeks. Exactly what I expected, except not as bright as the picture.
The staffs in Grateful Glass are sensitive and sincere, which is crucial in such circumstance. I am very satisfied with their service, will recommend to anyone.
I received a truly lovely piece created by Grateful Glass. The pendant contains remains of 3 of my beloved dogs. I will cherish it forever and hold it close to my heart. ..
I originally ordered from Grateful Glass about 8 years ago, recently I lost another loved one and ordered a second perpetual pendant in another color. This one was just as gorgeous as the first and I couldn't be any happier. Thank you Matt.